Job Description

Line Manager:
Programme Coordinator or Head of Programme
London Campus, Windermere House, Kendal Ave, London W3 0XA Map View
Salary Scale:

The Role

Academic Support Officers (ASOs) provide Tutors/Assessors with the assistance they need to ensure that students are successful in their studies and their submission of assignments. The ASO’s responsibilities include the following:

Academic Support Officer’s Responsibilities

  • Contact all students for assignment submissions
  • Provide academic support to students and deliver designated modules (non-subject specific modules)
  • Provide or signpost students to relevant workshops that will help them to succeed in their studies and with submissions of written and oral assignments
  • Conduct tutorials with students as instructed by your line manager and support students with their personal and professional development planning (PDPs)
  • Dissemination of instructional materials, test papers, scorecards, handouts and other material necessary for teaching and evaluation of students
  • Facilitate module evaluations with the Programme Coordinator or Head of Programme
  • Observe and support the participation of students in individual and group activities
  • Inform the students about classroom schedule, upcoming tests and assignments, assessment results, extracurricular activities or any other events in the premises
  • Answer queries of the students related to the designated modules
  • Report any inappropriate behaviour of students to the Programme Coordinator or Head of Programme
  • Setup and operate audio visual equipment such as projector and assist the Lecturers in explaining the content of the audio visual instructional material to students, if needed
  • Perform additional duties as assigned by the line manager
  • Support the setup and delivery of online learning, teaching and assessment
  • Flexibility across weekends as this is the busiest time of the week for the organisation

Person Specification





Previous experience in an academic administrative role

Experience of working/communicating with students in educational settings

Experience of delivering high quality customer service

Experience of developing good working relationships with staff and students


Diagnostic skills

Effective communication

Basic numerical and analytical skills

Basic IT skills and the aptitude to learn new systems

Time Management

Microsoft Office (Basic)

Microsoft Office (Advanced)

Prioritise workloads and plan to meet deadlines

Willing to undertake training as required


Level 3 qualification(s) e.g. A’ level(s)

Undergraduate degree in any subject

Teaching Assistant Qualifications

Personality Attributes

  • Result Oriented
  • Enthusiastic 
  • Aptitude for learning
  • Trustworthy
  • Team player
  • Friendly
  • Diligent
  • Intelligent
  • Committed

This list is not exhaustive, and the postholder may be required to undertake other such duties as determined by the Line Manager in consultation with the postholder to ensure the continual progress of the College.